Refund Policy of GentleVerge
Thank you for placing your order with GentleVerge, located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We value your satisfaction and strive to serve you with the freshest and most delightful pizzas and related products. This policy outlines how we handle refunds and returns for orders placed on our website, gentleverge.site, or over our +44 20 7946 0958.
Cancellation Policy
If you need to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can only be canceled before they have entered the preparation stage. Once preparation has begun, we regret that cancellation will not be possible.
Incorrect or Damaged Orders
If you receive the wrong order or if your order arrives damaged, please contact us within 2 hours of receipt. We will arrange for a replacement product to be sent promptly or issue a full refund to your original method of payment. In some cases, we may request a photo of the incorrect or damaged item to help us improve our service.
Quality Concerns
We stand behind the quality of our products. If you are not satisfied with the quality of your order, please get in touch with us within 2 hours of delivery. We will assess your claim and may offer a replacement or a refund depending on the situation. To assist us in quality control, we may ask for details about the product and the order.
Non-Returnable Items
Please note that due to the perishable nature of our products, we do not accept physical returns of items. However, if your order is not satisfactory, we urge you to get in touch with us to discuss a suitable solution.
Refunds
Refunds will be processed using the original payment method within 7 business days of the original order. Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to be reflected on your account balance. If the original payment method is unavailable, we will contact you to arrange an alternative refund method.
Gift Orders
If you received an order as a gift, you would be entitled to a merchandise credit equal to the amount of the original purchase, provided you comply with the other terms outlined in this policy.
Changes to this Refund Policy
GentleVerge reserves the right to modify this refund policy at any time without prior notice. We encourage customers to review the policy periodically. The latest policy will be posted on our website. Your continued use of our services following the posting of changes to these terms will mean that you accept those changes. This policy was last updated on April 01, 2023.
Contact Us
If you have any questions or concerns about your order or this refund policy, please contact us at +44 20 7946 0958. Our customer service team is available to assist you and ensure your experience with GentleVerge is pleasurable and worry-free.